Terms of Service
Last updated: September 9, 2026
1. Acceptance of These Terms
By creating an account, browsing listings, listing an item, or completing a rental on Loop, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
2. Eligibility
You must be at least 18 years old and capable of forming a binding contract to use Loop.
3. What Loop Is
Loop is a peer-to-peer marketplace connecting people who want to rent out clothing ("Owners") with people who want to rent it ("Renters"). Loop is not a party to the rental agreement between an Owner and a Renter — we provide the technology, not the item, the insurance, or a guarantee of either party's behavior.
4. Accounts
You're responsible for your account's security and for all activity under it. One account per person. We may suspend or terminate accounts that violate these Terms.
5. Listings
Owners represent that they own or have the right to rent out any listed item, and that photos/descriptions are accurate. Owners set their own price, deposit, and rental duration limits, and are solely responsible for setting a deposit adequate to cover potential damage — Loop does not insure or guarantee items beyond the deposit collected.
6. Booking, Approval & Cancellation
A booking isn't confirmed until the Owner approves it. Unanswered requests expire after 36 hours. Cancelling before approval is free; cancelling after approval but before handoff is tracked against your account if repeated. Neither party may cancel after handoff is confirmed.
7. Payments, Fees & Deposits
When an Owner approves a booking, the Renter's card is charged and the funds are held — not yet paid to the Owner — until both parties confirm the in-person handoff. Loop's standard fee is 15% of the rental price; referred users may pay a reduced fee on their first rental. Deposits are held separately and released automatically once a return is confirmed in good condition. All payments are processed by Stripe, Inc.
8. Condition Documentation
Owners' listing photos serve as the baseline condition record. Renters have a limited window after handoff to document pre-existing issues. Both parties are expected to document condition at return.
9. Disputes Between Users
Loop is not a party to, and does not formally adjudicate, condition or damage disputes between Owner and Renter. Where Loop staff review a dispute (e.g., a contested no-show report), any decision is at Loop's discretion and solely affects the platform record — it is not a legal determination of fault.
10. No-Shows
Either party may report a no-show once the scheduled date arrives if the handoff never happened; this cancels any payment hold and is recorded against the non-appearing party. Reports may be disputed within 48 hours.
11. Reviews
Users may rate and review each other after a rental concludes, including after a dispute or no-show. Fake, retaliatory, or manipulated reviews are prohibited.
12. Referral Program
Referral credit has no cash value and can only be applied toward future rentals. Loop may adjust, cap, expire, or revoke referral credit obtained through fraud or abuse.
13. Prohibited Conduct
You may not: use the Service for illegal goods or services of any kind; list items you don't own or control; provide false information; harass or endanger other users; conduct transactions off-platform to avoid fees; circumvent the Service's security or payment mechanics; impersonate another person; upload unlawful or infringing content; or violate any applicable law. Loop uses automated screening in addition to user reports to flag potential violations.
13a. Cooperation with Law Enforcement
Loop may disclose relevant account and transaction information to law enforcement or other authorities in response to a valid legal request, or where we reasonably believe activity on the Service is illegal.
14. In-Person Meetups — Assumption of Risk
You are solely responsible for your own safety when meeting another user. Loop does not supervise in-person handoffs and is not liable for harm arising from them.
15–16. Content License & Intellectual Property
By posting content, you grant Loop a license to host and display it in connection with operating the Service. Loop's name, logo, and platform remain Loop's property.
17–19. Disclaimers, Limitation of Liability & Indemnification
The Service is provided "as is." Loop's liability for any claim is limited as described in the full Terms document, and you agree to indemnify Loop against claims arising from your use of the Service, your listings, or your interactions with other users.
20–25. Dispute Resolution, Governing Law & General Terms
These Terms are governed by the laws of South Carolina. They may be updated from time to time, with notice provided for material changes. Questions can be sent to h11131719@gmail.com.